![]() I ordered a bed and they delivered the wrong one.Ĭhair and loveseat I ordered was delivered with damage and legs that weren't straight. This corporation is the worst to do business with. NEVER again will I do business with this place. It seems like this coompany does not care about anything or anyone they are just concerned about getting your money. I cleaned the couch and the entire house after this incident and am not sure if the problem has been solved yet. A week later my wife had been getting bites on her body. Long story short the couch was delivered the following week and was put together. they were going to charge me another $150.00 to put it together. They told me the couch would have to be taken apart and delivered another day. Ashley said that there would not be any problem fitting the couch through the door before the delivery was made. Needless to say the couch would not fit through my door. ![]() They arrived on Sat the 15th of Oct to deliver the couch. On that Monday the company called me and told me that the delivery date would have to be changed becuase they were too busy. The delivery date was supposed to be the following Wednesday. I purchased a couch from Ashley on Octtober 8th 2011. I will tell everyone I know not to buy anything from this store and how I was treated.It is the 27th and I will be making another trip to the store today and the manager will be hearing from me. I can pick up a floor model, a used chair that I paid for a brand new one and I can pick it up, which I paid for delivery charge and also figure out how I'm going to get it home! I am disappointed and angry that I was treated that way. I practically begged that guy to give it to me so I would have something to give to him! ![]() Guess what, again on the 20th.nothing! My girlfriend called and they said they had one of the chairs but they had no idea which one.she said she couldn't tell! I called again and was told that we could come to the store and pick out another one so I did go to the store because this was the only gift that I had to give to him and it was also to be from his daughter.they did not care that they were disappointing a little girl- they printed a picture out and told me I could give him that and they again promised that it would be here on the 27th.surprised, NO- again we received a phone call at 9:07pm and was told that I could come get the floor model now and my chair was not going to be delivered! I asked for the floor model the day I went in to pick out another chair and was told NO because their sale wasn't over and I couldn't have it. We were promised we would receive them before xmas, we were told they guaranteed them.I purchased them on December 6th, delivery was scheduled for December 19th.on the 18th we received a phone call at 8:55 that they were delayed and they could have them there on the 20th. I bought a recliner for my boyfriend for xmas and my girlfriend bought one for her boyfriend on the same day. I can only hope that as with the other individuals who have left such "glowing" comments, future customers read this and take their business elsewhere. Threatening to call the Better Business Bureau or any other organization means nothing. She told me that if we tried to do that it would go against our credit. I told the manager today that I would pay for the bed and the mirror but nothing else. Please if you value your stress level never, never, never order furniture from an Ashley location. The left hand blames the right hand, the right hand blames the left hand, the store blames delivery, customer services comes in but I cannot figure out how because they do nothing, corporate wants no parts of anything because all stores are independently owned. The manager of the store is not allowed to order parts!!!!!!!!! Who is supposed to, Santa Clause. What kind of way is this to run a business. The manager now claims that she was just advised that she could not order parts until a technician comes out and looks at what needs to be done and that she did not know this until today. I called last Friday and guess what, nothing had been ordered. We finally went back to the store two weeks ago and sat there with the manager of the store and she claims to have ordered what was needed. Eventually in mid January the bed rail came in and was delivered and put together but trying to get the broken pieces taken care of was another story. I was told replacement pieces had to be ordered and they would be in touch. When the chest and dresser were delivered, several drawers were broken. I told them to deliver that furniture and bring the bed rails when they came in, without charge. Customer Service told me the dresser and chest was in, but not the bed rails. Finally, December 28, I called and told them to cancel the order altogether. It was supposed to be in in 4 weeks which of course did not happen. I ordered bedroom furniture November 5, 2011.
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